ALTURSULAADAMS LLC aims to provide a clear and convenient return experience for customers who are not satisfied with an eligible purchase. If an item does not meet your expectations, you may be able to request a return, exchange, or refund according to the conditions described in this policy. The following terms explain the applicable return period, product requirements, shipping responsibilities, refund procedures, and other circumstances that may affect eligibility.

Customers may request a return within 30 days after receiving an order. To be considered for a return, merchandise should be unused, unworn, and maintained in its original condition. Products should also include the original packaging, labels, accessories, inserts, and other materials supplied with the order whenever applicable. Keeping the item in the condition in which it was received can help prevent delays during the inspection process.

Items that have been worn, washed, modified, damaged through improper use, or otherwise altered may not qualify for a return. Certain products may also be excluded because of hygiene, safety, customization, final-sale conditions, or other product-specific restrictions. Customers are encouraged to review the applicable product information before purchasing and to inspect their order shortly after delivery.

If an order arrives with damage, a manufacturing issue, or an incorrect item, please contact ALTURSULAADAMS LLC as soon as reasonably possible. Prompt notification allows our team to review the circumstances and determine an appropriate resolution. When the condition of a product is relevant to the request, customers may be asked to provide photographs showing the item, packaging, labels, or visible damage.

Before returning any merchandise, customers must contact ALTURSULAADAMS LLC at altursulaadams@gmail.com. Please provide the order number, identify the product you wish to return, and briefly explain the reason for your request. Providing complete information at the beginning of the process can help our customer service team determine eligibility and provide the appropriate instructions.

Customers should not send products to an address that has not been supplied or confirmed by our customer service team. Return instructions may vary depending on the circumstances of the request, and using an unapproved return destination could delay processing or make it difficult to identify the package.

Unless the return is related to an incorrect shipment, confirmed product defect, or damage that occurred during delivery, return shipping expenses may generally be the responsibility of the customer. Original shipping charges are also normally non-refundable unless the return results from an error attributable to ALTURSULAADAMS LLC or a refund is otherwise required under applicable law.

Customers are responsible for preparing returned packages securely. We recommend using suitable protective packaging and a shipping method that provides tracking. Customers should retain proof of shipment and tracking information until the return has been received and fully processed. ALTURSULAADAMS LLC cannot be responsible for packages that are lost or damaged while being transported back to us when the customer has arranged the return shipment.

Once a returned item arrives, it will be inspected to determine whether it satisfies the requirements of this policy. If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase. The amount of time required for the refund to appear in the customer’s account depends on the payment provider, card issuer, bank, or other financial institution and may be outside our control.

When only part of an order is returned, the refund will generally apply to the qualifying merchandise that was sent back rather than the entire transaction. Promotional purchases may also be subject to additional conditions. If a discount or promotional offer reduced the purchase price, the refund will generally reflect the amount actually paid for the returned item rather than the standard price before the promotion.

For products that arrive defective, damaged, or materially different from the item originally ordered, customers should contact us before sending anything back. After reviewing the available information, ALTURSULAADAMS LLC may provide a replacement, refund, store credit, or another reasonable solution depending on the specific circumstances and applicable requirements.

If an incorrect product was delivered, please notify our customer service team and provide the relevant order details. We will compare the information provided with the original order and explain the next steps. Customers should wait for return instructions before shipping an incorrect item back.

Eligible exchanges may be considered when a customer would prefer a different size, color, or available product. Because replacement inventory can change, an exchange cannot always be guaranteed. If the requested replacement is unavailable, ALTURSULAADAMS LLC may provide another suitable option, which may include a refund for the eligible returned merchandise.

Some items may not be accepted for return. Products can be excluded because they have been used, washed, altered, damaged through improper handling, customized, identified as final sale, or supplied with incomplete original components. Certain products may also be non-returnable because of hygiene or safety considerations. If an item was clearly identified as final sale or non-returnable at the time of purchase, it generally will not qualify for a refund unless the item is defective, damaged, incorrectly supplied, or applicable law requires otherwise.

If a customer has been informed that a refund has already been issued but cannot see the funds in their account, the customer should first review the original payment account and contact the relevant bank or payment provider. Financial institutions may require additional time to complete the transaction. If the refund remains unavailable after checking with the payment provider, customers may contact ALTURSULAADAMS LLC at altursulaadams@gmail.com so our team can review the transaction.

Order cancellation requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. However, once fulfillment has started or the package has been dispatched, cancellation may no longer be available. In such cases, customers may need to receive the order and follow the applicable return procedure.

Original shipping and handling fees are generally not refundable unless otherwise stated in the applicable purchase terms, caused by an error on our part, or required by law. If ALTURSULAADAMS LLC confirms that an incorrect product was supplied, a shipment was damaged through an issue attributable to us, or a product has a qualifying defect, we will work with the customer to determine an appropriate resolution.

All returned products remain subject to inspection. If an item does not meet the stated return conditions, the return may be declined or the refund may be adjusted as appropriate. Customers can help avoid processing issues by returning products in good condition and including the original packaging, accessories, labels, and other components that were supplied with the purchase.

ALTURSULAADAMS LLC may revise this policy when necessary to reflect changes in our services, business practices, product offerings, or applicable requirements. The version of the policy in effect at the time of an applicable purchase will generally govern that transaction, subject to any rights provided by law.

For questions about returns, refunds, exchanges, damaged merchandise, incorrect orders, cancellations, or other purchase-related concerns, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com.

ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221